International Deliveries We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. We also provide free shipping as well. Please check our Shipping & Delivery page for more details.

Shipping Methods (for deliveries to Hong Kong) For orders in Hong Kong, we will use local courier service as our delivery company. Below is the summary of shipping rates per order: Shipping Method Shipping Fee Net Order Amount (HKD) Delivery Time   less than 150 150 or above Business days Local courier service 25 FREE 2-3 Please note: There is NO DELIVERY SERVICE for the off-shore island.

We are glad to provide a new service for ordering and delivery Milk Powder to Mainland China. For shipping fee, please refer to "Delivery of Milk Powder to Mainland China"   Shipping Methods (for deliveries to Mainland China) For orders deliver to Mainland China, we are glad to provide Expedited Shipping for all orders. Below is the summary of shipping rates per order (not include delivery of Milk Powder): Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time*   less than 75 75 or above Business days Expedited Shipping 15 FREE 3 ~ 7 * Please see Delivery Time section for details. Kind reminder: Regulations by Mainland China Customs There is limitation for parcel deliver to Mainland China. Please click HERE for details. An ID copy may need for Customs Clearance. Details please refer to "Shipping Methods (for deliveries to Mainland China)"(only Chinese version available). If order returned to us due to customer refuse to pay tax or unable to make import declarations, customer will be responsible for the returned shipping fee, resend shipping fee and /or 15% re-stocking fee for order cancellation. For details, please kindly refer to Customs & Tax and Undeliverable orders

Shipping Methods (for deliveries outside Hong Kong and Mainland China) Sasa.com gladly accepts orders from outside Hong Kong. We use Hongkong Post as our delivery company. Please note that we do not deliver to P.O. Boxes and hotels. Below is the summary of shipping rates per order: For deliveries to Australia, New Zealand & USA only Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 75 75 ~ 149.9 150 or above Business days Standard Shipping # 6 FREE 14 ~ 21## Expedited Shipping 15 8 FREE 5 ~ 7 International region 1 - for deliveries to South East Asia Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 75 75 or above Business days Expedited Shipping 15 FREE 5 ~ 7 International region 2 - for deliveries OUTSIDE Hong Kong, Mainland China, Australia, New Zealand, USA & International Region 1 Shipping Method Shipping Fee Net Order Amount (USD) Delivery Time**   less than 100 100 ~ 249.9 250 or above Business days Standard Shipping # 18 FREE 14 ~ 21## Expedited Shipping 25 25 FREE 5 ~ 7 ** Please see the "Delivery Standard" provided by Hong Kong Post Office (as per Hong Kong Post, the delivery standard is for reference ONLY as they cannot be guaranteed): Standard Shipping Expedited Shipping ## Since some of the Customs in the European countries including, but not limit to, UK, France and Germany, etc may take a relatively long time to inspect the parcels, the delivery time of some orders may take 4-6 weeks. # For Standard Shipping, no single order can exceed 2 kg. If your order is over that, we will automatically separate them into several orders to meet the weight requirement. You will also be notified all the tracking numbers by email. Delivery of Milk Powder to Mainland China We are glad to provide a new service for delivery of Milk Powder to Mainland China. Below is the summary of shipping rates per box: Shipping Method Shipping Fee (per box)** (USD) Delivery Time*(Business days) Expedited Shipping 47.5 3 ~ 7 * Please see Delivery Time section for details. ** Milk Powder must be order in the original packing and minimum order is one box (8 cans per box)

Free shipping (not include delivery of Milk Powder) For delivery addresses within Hong Kong, free shipping will be provided for all order sizes of HK$150 or above. For Mainland China orders, free Expedited Shipping will be provided for all order sizes of US$75 or above. For International Region 1 orders, free Standard Shipping will be provided for all order sizes of US$75 or above. For International Region 2 orders, free Standard Shipping will be provided for all order sizes of US$100 or above. Split order If your order item(s) does not meet with the local regulation or requirement of the delivery country, e.g. weight or total order amount, Sasa.com will automatically separate your order into several parcels and delivering in different dates to meet the requirement. You will also be notified all the tracking numbers by email.

Dispatch notification We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1 - 2 business days after placing the order online. You can expect to receive this email within the 2 - 14 business day timeframe. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order. If you do not receive the dispatch notification email, your email service provider or email software may have blocked our emails. Please refer to the "Technical > Cannot receive emails" section for more details.

Delivery time Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-14 business days (excluding the day placing the order) depending on the delivery country and shipping method selected. These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although sasa.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them. Business Days: 9:00 am - 6:00 pm Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day. Please note that for first time customer, the delivery time may be slightly longer due to the verification process with bank for payment authorization and security control reason. You may check your order status in "my account". PLEASE NOTE: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please "contact us" for more assistance.

Tracking orders Tracking orders

Undeliverable orders Undeliverable orders